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Terms & Conditions

Voilà Concepts Pte. Ltd. 


Terms and Conditions  

It is our commitment to make your shopping experience as seamless and enjoyable as possible. The terms and conditions (the "T&Cs") listed here apply to (the "Site") on which we supply items and services to you. Please read through these T&Cs prior to using the Site. Your continued use of the Site indicates that you have acknowledged, understood, and agreed to adhere to the T&Cs. 


The Company 

We are Voilà Concepts Pte. Ltd. ("we", "us", " Voilà Concepts"), a company registered in Singapore. Our company registration number is 201829284K and our registered address is 1 Scotts Road, #24-10, Shaw Centre, Singapore 228208. 

Please contact us by writing to us at  


If we need to contact you for service-related matters, we will do so by telephone or by writing to you at the email address or postal address you have provided to us in your order. "Writing" or "written" in these T&Cs includes emails. 


Use of the Site 

As a condition of your access to and/or use of the Site, you warrant that:- 


all information supplied by you on the Site is accurate, current and complete; 


you are 18 years of age or older; and 


you will not copy or distribute any part of the Site in any medium without prior written authorization from Voilà Concepts. 



You shall be solely responsible for your access to and/or use of the Site and its materials herein. 

Where you create a user account and password, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user account at any time, if in our opinion you have failed to comply with any of the provisions of these T&Cs. 


Prohibited activities 

You agree and undertake not to: 


use the Site for illegal purposes or other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws; 


impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity; 


attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Site, interfere with another’s utilization and enjoyment of the Site, or use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site's data or damage or interfere with the operation of another customer’s computer or mobile device or the Site; and 


post, promote or transmit through the Site any information, graphics, photographs, data and/or any other material that contains any computer virus or other invasive or damaging code, program or macro; infringes any third-party intellectual property or any other proprietary rights; is defamatory, libelous or threatening; is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under any applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion. 


Links to third party sites 


The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by Voilà Concepts, including third party payment system providers. You acknowledge and agree that Voilà Concepts is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve Voilà Concepts from any and all liability arising from your access and use of any third party website. 

We encourage you to review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them. 


Proprietary rights 


You acknowledge and agree that the content, materials and other components (including but not limited to logos, graphics, button icons and page headers) available on the Site are the property of Voilà Concepts and are protected by copyrights, trademarks, service marks or other proprietary rights and laws. You agree not to sell, license, rent, modify, distributed, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from content or materials on the Site. Use of the content and materials for any purpose not expressly permitted in these Terms of Use is prohibited. Voilà Concepts relies upon a network of independent vendors who supply some of the goods advertised on the Site and, in some cases, drop ship them directly to you. We are not liable for any infringement of copyrights, trademarks, trade dress or other proprietary or intellectual property rights arising out of content posted on or transmitted through the Site, or items advertised on the Site, by our vendors. 


Warranties and Liability 


The Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement. 

Without limiting the generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site; (ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the Site is at your sole risk. 

Without prejudice to the generality of the foregoing, we expressly disclaim any and all liability arising from:- 


life or wear of any Item or that it will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to Voilà Concepts; 


improper remedy of defective items, alteration of the items, unsuitable or improper use, wilful damage, negligence, or other misuse of the items, as well as fair wear and tear, by you or any third party; 


third party claims, whether directly or indirectly caused by, or relating to, the content of our Site and the items purchased on or through our Site; and 


any warranties provided under these T&Cs if the total price for the Item has not been paid in cleared funds by the due date for payment. 


You further acknowledge and agree that your access and use of the Site is dependent on third party service providers such as internet, network, connectivity or other link providers. Your payment for any Item purchased from the Site is processed by third party payment system providers and Voilà Concepts does not retain or process any such payment information. Voilà Concepts cannot guarantee the security of such third party payment system(s) or any payment data on the Site. Voilà Concepts is not responsible for any acts or omissions of any third parties and disclaims any and all liability in connection with the acts, omissions or defaults of such third parties. Without prejudice to the generality of the foregoing, Voilà Concepts is not responsible for the result of any credit inquiry, the availability or performance of the Internet, your connection to the Internet or the actions or inaction of any other person or entity, including any internet service provider. By using the Site, you expressly relieve Voilà Concepts from any and all liability in connection with the acts, omissions or defaults of such third parties. 


To the extent that any exclusion of liability under these T&Cs is not permitted by law, the aggregate cumulative liability of Voilà Concepts and our affiliates under any order shall in any event not exceed the sum that you have paid to us for the sale of items under that order. 




By using this Site, you agree to indemnify, hold harmless and defend Voilà Concepts, its parent, subsidiaries and affiliates, and their respective officers, directors, employees, successors, agents, subsidiaries, partners, contractors, vendors, manufacturers, distributors, representatives and affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys' fees, resulting directly or indirectly from a claim (including without limitation, claims made by third parties for infringement of intellectual property rights) by a third party that arises in connection with (i) your use or misuse of the Site; (ii) your breach of the Terms of Use; or (iii) your violation of any law or the rights of a third party. You agree to cooperate as fully as reasonably required in the defense of any claim. Voilà Concepts reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. 


Orders and Payments 


You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you. 

We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs (an "Order"). We will assign an order number to your order when we accept your order. Please tell us the order number whenever you contact us about your order. 

If we are unable to process your order, we will inform you of this. This might be because the item is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the item, or because we are unable to meet a delivery deadline you have specified. 


The price payable by you for the Item shall be the price of the Item listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any Item at any time without giving any reason or prior notice. Please complete payment at the moment your order is submitted. In the event that any Item has been mispriced on the Site, we reserve the right to terminate the order and notify you of such termination, regardless of whether or not the items have been dispatched or are in transit and whether payment has been charged to you. 


Payment is accepted through Paypal. 


Item descriptions and defects 


We try to be accurate as reasonably possible in our descriptions of items available for purchase through the Site. However, our items may vary slightly from their pictures. The images of the items on our Site are for illustrative purposes only. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life, as much as possible. We do not warrant that item descriptions or other content on the Site are accurate, complete, reliable, current, or error-free. 

Minor variations in measurement (within 0.8 inches) are not considered a defect. If you believe you have received a defective item, contact us with your order number, and a photograph of the defect. 




The cost of delivery of your order will be displayed to you on our Site.  


Orders are processed and dispatched from our warehouse to our local delivery partner, who shall deliver the item to the address specified in your order. 


If delivery of your Item is delayed, we will inform you accordingly and the item will be dispatched after it becomes available. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused. 


Owner responsibility 


The Item will be your responsibility from the time we deliver the Item to the address you provided us. You own the Item which is the subject of your order once we have received payment in full for your order. 


Unavailability of Site; Termination; Fraud 


We may alter, suspend, or discontinue this Site in whole or in part, at any time and for any reason, without notice or cost. We may, in our sole discretion, terminate or suspend your use or access to all or part of the Site or your account or membership, for any reason, including without limitation, breach of these Terms of Use. When a breach of these T&Cs has occurred, we may take such action as we deem appropriate, including:- 


Immediate, temporary or permanent withdrawal of your right to use and/or access the Site; 


Issuing a warning to you; 


Commencing legal proceedings against you for loss resulting from your breach; and 


Disclosure to law enforcement authorities of such information as we reasonably deem necessary. 



We exclude liability for any actions taken in response to breaches of these T&Cs. The responses described above are not exhaustive, and we may take any other action we reasonably deem appropriate. If at any time, we notify you that your access to and /or use of the Site or your account is terminated, you must cease and desist from all such access and/or use immediately. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. In the event these Terms of Use or your membership or account are terminated, the restrictions regarding intellectual property matters, the representations and warranties, indemnities, and limitations of liabilities set forth herein (as well as any other of your obligations which by their nature should survive termination) will survive termination. 


Personal data policy 


We may collect, use and disclose personal data that you provide to us to supply the Item to you, process your payment for the Item, to send you newsletters if you have registered for our mailing list, and other specified purposes. Please see our Privacy Policy for more information. 




No Relationship: Neither these T&Cs nor your use and/or access of the Site creates any joint venture, agency, partnership, or employment relationship between you and Voilà Concepts. 


Assignment: You may not assign these T&Cs or any rights or obligations under these T&Cs to any party. 


Waiver & Severability: The failure of Voilà Concepts to enforce any right or provision of these T&Cs shall not be deemed a waiver of such right or provision. In the event that any provision of these T&Cs is held to be invalid, illegal or unenforceable, the remaining provisions of these T&Cs shall remain in full force and effect. 


Third Party Rights: A person who is not a party to this agreement shall have no right to enforce or to enjoy the benefit of any term of this agreement. 


Entire Agreement: These T&Cs, which expressly incorporate the Site’s Privacy Policy and the terms and conditions referred to therein, constitute the entire agreement between you and Voilà Concepts relating to the subject matter hereof, and supersedes any and all prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on the Site. 


Governing Law: These T&Cs and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore. Any claim or dispute arising out of or relating to these T&Cs and/or your access to and/or use of the Site which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore. 




We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you. 


If we decide to change our T&Cs for the Site, we will post the revised T&Cs here and, if appropriate, notify you by email. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted. 


These T&Cs incorporate our Privacy Policy as may be updated from time to time. If you have any questions about our T&Cs or Privacy Policy, please contact us at for enquiries about our T&Cs and Privacy Policy. 

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